Hi360x Terms and Conditions
AI-Powered Communications and AI Agents Platform
Last Updated: September 2026
PREAMBLE
These Terms and Conditions (“Hi360x Terms”) are specific to the Hi360x product offered by 360 Technologies USA LLC and supplement the master Terms and Conditions published at https://360techusa.com/terms/ (“Master Terms”).
In the event of conflict between these Hi360x Terms and the Master Terms, these Hi360x Terms shall govern with respect to Hi360x usage. For all matters not addressed in these Hi360x Terms, the Master Terms apply.
1. Hi360x Product Overview
1.1 What is Hi360x?
Hi360x is an AI-powered omnichannel communications platform that enables users to automate voice calls, text messaging (WhatsApp, Instagram, Facebook, SMS), web chat, and related communications using intelligent AI agents.
1.2 Platform Capabilities
Hi360x enables:
• Automated voice calls with AI-driven conversational agents • Real-time transcription and analysis of conversations • Multi-channel messaging (WhatsApp, Instagram, Facebook, SMS, web chat) • Knowledge base integration (RAG – Retrieval-Augmented Generation) for intelligent responses • Appointment scheduling with automatic Google Calendar synchronization • Contact management and lead tracking • Sentiment analysis and conversation metrics • Warm handoff to human agents with full context retention • CRM and business tool integrations • Customizable AI agent personalities and workflows
2. Acceptance of Terms
By accessing or using Hi360x, you acknowledge that you have read, understood, and agree to be bound by:
• These Hi360x Terms and Conditions • The 360 Technologies Master Terms and Conditions • The 360 Technologies Privacy Policy (https://360techusa.com/privacy-policy/) • The Hi360x Privacy Policy (if separate policy exists) • The 360 Technologies Security Policy (https://360techusa.com/security/) • The CCPA/CPRA Notice (https://360techusa.com/ccpa-cpra/)
If you do not agree to all applicable terms, you may not use Hi360x.
3. Eligibility and Account Responsibility
3.1 Age and Legal Capacity • You must be at least 18 years old • You must have legal authority to enter into this agreement • Your organization must be in good standing 3.2 Your Responsibilities • Maintain confidentiality of all account credentials and API keys • Keep contact and billing information accurate and current • Immediately notify us of unauthorized access (info@360techusa.com) • Ensure compliance with all applicable laws • Supervise all activity under your account • Accept full liability for all account activity 3.3 Credential Security • Do not share credentials with unauthorized parties • Do not allow multiple organizations to use a single account • Rotate API keys regularly (recommend every 90 days) • Immediately revoke credentials of terminated employees • 360 Technologies is not liable for unauthorized access resulting from your negligence
4. Permitted Use of Hi360x
4.1 Authorized Purposes You may use Hi360x for lawful business purposes, including:
• Sales outreach and lead generation • Customer service and support • Appointment scheduling and reminders • Follow-up communications • Transactional notifications • Business inquiry responses • Authorized marketing communications
4.2 Prohibited Activities You may not use Hi360x for:
• Fraudulent, deceptive, or illegal activities • Sending unsolicited marketing (spam, TCPA violations) • Harassment, threats, abuse, or discriminatory communications • Impersonation or misrepresentation of identity • Spam or phishing attacks • Denial of service or system abuse • Reverse-engineering or attempting to extract AI technology • Processing regulated data without proper authorization (HIPAA, GLBA, PCI-DSS, FINRA) • Automated scraping or data extraction beyond authorized use • Circumventing rate limits or security controls • Uploading malicious code or harmful content • Using AI-generated content to deceive without disclosure
5. Data Ownership and Usage
5.1 Your Data Ownership • You retain full ownership of all data you upload or process through Hi360x • This includes contacts, conversations, recordings, transcripts, and documents • You grant 360 Technologies a limited license to process this data solely to provide Hi360x services 5.2 Data Processing 360 Technologies uses your data ONLY for: • Operating and maintaining Hi360x • Providing AI agent functionality • Generating transcripts and analysis • Improving platform performance • Ensuring security and compliance • Complying with applicable law 5.3 What We Do NOT Do With Your Data • We do NOT sell your data • We do NOT use your data for AI model training • We do NOT share your data with competitors • We do NOT use your data for marketing purposes outside your account • We do NOT use your data for cross-customer analysis or benchmarking • We do NOT train 360 Technologies’ AI engines on your specific conversations
5.4 Conversation Storage and Transcription • Voice call recordings are stored in encrypted form • Transcripts are automatically generated using Deepgram technology • All recordings and transcripts are retained during your subscription • After account cancellation, all data is deleted within 30 days • You may request deletion of specific conversations at any time
6. AI Agent Services and Limitations
6.1 AI Accuracy and Limitations You acknowledge that AI agents:
• May produce errors, inaccuracies, or inappropriate content • Cannot make final binding decisions • Should not be the sole basis for important business decisions • Require human review and oversight • May occasionally misunderstand context or intent • Are not guaranteed to handle complex scenarios perfectly
6.2 Your Responsibility You are solely responsible for:
• Reviewing all AI-generated communications before they are sent • Validating AI output for accuracy and appropriateness • Ensuring AI-generated content complies with applicable laws • Making final decisions on whether to send AI-generated messages • Human oversight of all customer-facing AI communications • Compliance with TCPA, FTC, and other applicable regulations • Obtaining proper consent for automated communications • Disclosed to customers that they are communicating with an AI agent
6.3 Knowledge Base (RAG) Security • Your uploaded documents are encrypted and stored securely • Documents are used ONLY to train your specific AI agent • Documents are NOT shared with other users or customers • Upon account cancellation, knowledge base documents are deleted • You remain responsible for the content of uploaded documents
7. Security and Data Protection
This section incorporates and incorporates by reference the 360 Technologies Security Policy (https://360techusa.com/security/)
7.1 Hi360x Security Measures
360 Technologies implements enterprise-grade security controls for Hi360x:
Encryption and Data Protection:
• TLS 1.2 or higher for all data in transit • AES-256 encryption for all data at rest • Encrypted backups in multiple geographic zones • Secure key management and rotation • Encrypted database storage and S3 object storage
Access Control and Monitoring:
• Role-based access control (RBAC) with granular permissions • Multi-factor authentication (MFA) availability • Audit logging of all system access • 24/7 real-time monitoring and threat detection • Intrusion detection and prevention systems (IDS/IPS) • Automated anomaly detection
Infrastructure Security:
• AWS cloud infrastructure with SOC 1/2/3 compliance • Network segmentation and managed firewalls • Redundant systems and geographic distribution • Disaster recovery and business continuity plans • Regular security audits and penetration testing • AWS Partner Network membership
AI Security Measures:
• AI models are trained in isolated, secure environments • No customer data is shared between AI instances • All AI interactions are logged and auditable • Quarterly security reviews of AI systems • Rate limiting to prevent abuse • Regular updates to AI safety filters
7.2 Your Security Responsibilities You must:
• Secure your account credentials • Keep passwords strong and unique • Enable multi-factor authentication • Rotate API keys regularly • Restrict access to sensitive information • Monitor account activity for suspicious behavior • Report security incidents immediately • Keep your software and systems updated
7.3 Incident Response and Breach Notification In the event of a data breach:
• We will activate our Incident Response Protocol • Affected users will be notified promptly • We will cooperate with regulatory authorities • We will document the incident per compliance standards • Target notification time: 72 hours (or as required by law) • Complete incident report available upon request 7.4 No Guarantee of Security While we maintain advanced security measures, no internet-connected system can be completely secure. We cannot guarantee protection against all threats.
8. CCPA/CPRA Compliance for California Residents
This section incorporates and incorporates by reference the 360 Technologies CCPA/CPRA Notice (https://360techusa.com/ccpa-cpra/)
8.1 California Resident Rights If you are a California resident, you have the following rights:
Right to Know • Request what personal information is collected • Learn the sources of that information • Understand why it’s being collected • Know which third parties receive your data Right to Delete • Request deletion of personal information • Subject to certain legal exceptions • Exceptions include legal compliance requirements Right to Correct • Request correction of inaccurate personal information • We will update records within 30 days Right to Opt-Out • Opt out of “sale” or “sharing” of personal information • We do NOT sell or share Hi360x data • Therefore, this right does not apply Right to Non-Discrimination • You will not be denied service for exercising privacy rights • You will not be charged higher prices • You will not receive reduced service quality Right to Limit Use • Limit use of sensitive personal information • We only use sensitive data for operational purposes
8.2 Hi360x Specific CCPA Rights For Hi360x users in California:
• Right to Know: Details of your Hi360x data (calls, transcripts, leads, summaries) • Right to Delete: Delete all Hi360x data including AI results • Right to Opt-Out: Opt out of AI data usage (no service impact) • Right to Correct: Request correction of inaccurate Hi360x data Categories of Data Collected by Hi360x: • Voice call recordings • Transcripts and text data • AI-generated summaries and insights • Lead scoring and analysis results • Contact information and customer data • User interactions and feedback
8.3 Data Not Sold or Shared • 360 Technologies does NOT sell Hi360x data • We do NOT share data with third parties for their benefit • We do NOT sell data for cross-context behavioral advertising • Your data stays in your account
8.4 Third-Party AI Integration (MCP) If you use MCP integration to connect Hi360x with external AI assistants (ChatGPT, Copilot, Claude, etc.):
• Your data may be shared with those third parties • This may constitute a “sale” or “sharing” under CCPA/CPRA • You have the right to opt out of this sharing • Contact info@360techusa.com to opt out • External AI services have their own data practices
8.5 How to Submit CCPA/CPRA Requests To exercise your California privacy rights:
Email: info@360techusa.com Subject Line: “CCPA/CPRA Request – [Right Name]” Phone: [Add phone number if available] Mailing Address: 360 Technologies USA LLC, Coconut Creek, Florida Response Timeline: • We will respond within 45 days • Response can be extended by 45 days with notice • We may request verification of your identity • Authorized agents may submit requests with proper documentation
8.6 What We Do NOT Do • We do NOT require you to waive CCPA/CPRA rights • We do NOT use threats or incentives to discourage rights exercise • We do NOT deny services for exercising rights • We do NOT charge more for privacy protection
9. Third-Party Integrations and AI Services
9.1 Communication Providers Hi360x integrates with:
Twilio (Voice Calls) • We share phone numbers and call metadata • Twilio Privacy Policy: https://www.twilio.com/legal/privacy • You are responsible for Twilio compliance WhatsApp, Instagram, Facebook (Meta) • Messages are transmitted to Meta’s platforms • Meta Privacy Policy: https://www.meta.com/privacy/ • Meta’s policies apply to their processing SMS Providers • We may use third-party SMS providers • SMS data is subject to their privacy policies • You must comply with carrier regulations
9.2 AI and Voice Processing Hi360x uses third-party AI services:
OpenAI (GPT-4o – AI Reasoning) • Conversation context is sent to OpenAI • OpenAI may use data per their policies: https://openai.com/policies/api-data-usage-policies • Your specific conversations are not used for model training Deepgram (Voice Transcription) • Audio is sent to Deepgram for real-time transcription • Deepgram Privacy Policy: https://deepgram.com/privacy • Transcripts are returned to you ElevenLabs (Voice Synthesis) • Text is sent to ElevenLabs for voice generation • ElevenLabs Privacy Policy: https://elevenlabs.io/privacy • Synthetic voices are returned to you
9.3 Productivity Integrations You may authorize Hi360x to connect with:
Google Calendar and Sheets • Appointments synced to your Google Calendar • Data logged to your Google Sheets • Google Privacy Policy: https://policies.google.com/privacy • You control which data is shared Square (Payment Processing) • Payment information processed by Square • Square Privacy Policy: https://squareup.com/legal/privacy • You are responsible for Square compliance Other CRM and Business Tools • You control which integrations to enable • Only necessary data is transmitted • You are responsible for reviewing third-party policies
9.4 Important Data Protection Rules DO NOT share your Hi360x data with unauthorized external AI services: • Do not use ChatGPT Pro with Hi360x data • Do not use Claude Pro with customer conversations • Do not use Copilot Pro with sensitive business data • External AI services do not provide equivalent protections • External services may use data for model training • Avoid MCP connections without authorization 9.5 Third-Party Liability Disclaimer 360 Technologies is NOT responsible for: • Performance or availability of third-party services • Security practices of third parties • Data handling by third-party providers • Service interruptions caused by third parties • Compliance failures of third-party integrations
10. Regulatory Compliance Obligations
10.1 Your Compliance Responsibility You are responsible for ensuring Hi360x use complies with applicable laws, including:
TCPA (Telephone Consumer Protection Act) • Obtain prior express written consent before automated calls • Comply with Do Not Call regulations • Maintain consent records • Include clear identification and callback options • Do not call numbers on do-not-call lists • 360 Technologies does not assume TCPA compliance responsibility GDPR (General Data Protection Regulation) • If processing data of EEA residents, you need proper legal bases • You must have Data Processing Agreements with 360 Technologies • You are responsible for international privacy compliance • 360 Technologies Data Processing Agreement available upon request CCPA/CPRA (California Consumer Privacy Act) • See Section 8 for California resident rights • You must honor opt-out requests • You must disclose Hi360x data practices to California residents Other Regulations • Comply with state and local privacy laws • Do not process regulated data (HIPAA, GLBA, PCI-DSS, FINRA) without authorization • You must determine which regulations apply to your business • Consult legal counsel regarding compliance obligations 10.2 AI Disclosure Requirements When using Hi360x AI agents, you must: • Disclose to customers that they are communicating with an AI • Provide clear identification of automated communications • Offer human agent escalation upon request • Maintain human oversight of AI interactions • Ensure compliance with FTC disclosure requirements
11. Data Retention and Account Deletion
11.1 Active Account • Your data is retained while your account is active • You can delete individual conversations at any time • Export data at any time through your account • Recordings and transcripts stored until deletion 11.2 Account Cancellation • Upon cancellation, all Hi360x data is deleted within 30 days • This includes: – Voice recordings – Transcripts – Messages and chats – Knowledge base documents – Contact lists – User data • Backups are securely destroyed per AWS protocols • Legal holds may delay deletion if required by law 11.3 Export Before Deletion • You have 30 days after cancellation to request data export • Export includes conversations, contacts, and metadata • After 30 days, data is permanently deleted • We cannot recover deleted data 11.4 Audit Logs • System logs retained for 90 days for security purposes • Logs do not contain conversation content • Used only for security investigations
12. Limitation of Liability
12.1 Disclaimer To the fullest extent permitted by law, 360 Technologies is NOT liable for:
• Indirect, incidental, special, or consequential damages • Loss of profits, revenue, business, or goodwill • Loss or corruption of data • Service interruptions or delays • Third-party service failures • AI errors or inaccuracies • Unauthorized access due to your negligence • Regulatory violations or compliance failures • Costs of compliance with applicable laws • Any damages exceeding the amounts paid in the prior 12 months
12.2 Liability Cap Our total liability for any Hi360x claim shall NOT exceed:
• The amount you paid for Hi360x in the prior 12 months, or • $1,000 USD • Whichever is GREATER This cap applies to all claims except: • Data protection violations (Section 7) • Willful misconduct or gross negligence
12.3 Exception: Data Protection Liability 360 Technologies remains FULLY liable for:
• Breaches of data protection obligations • Failure to implement required encryption • Unauthorized disclosure of your data due to our negligence • Failure to notify of security incidents as required
13. Indemnification
You agree to indemnify and defend 360 Technologies against any claims arising from:
• Your violation of these Hi360x Terms • Your violation of applicable laws or regulations • Your use or misuse of Hi360x • Your violation of third-party rights • AI-generated content you created or sent • Regulatory non-compliance caused by your use • Claims related to recorded conversations or transcripts • Unauthorized actions using your credentials • Data you uploaded or processed • Your integrations with third-party services
14. Prohibited Conduct
You agree not to use Hi360x to:
• Violate federal, state, or local laws • Commit fraud or deception • Harass, threaten, or abuse individuals • Discriminate based on protected characteristics • Send unsolicited marketing or spam • Violate TCPA, GDPR, CCPA, or other regulations • Process healthcare data without authorization (HIPAA) • Process financial data without authorization (PCI-DSS) • Process brokerage data without authorization (FINRA) • Impersonate other users or organizations • Reverse-engineer or extract AI technology • Bypass security controls or rate limits • Perform denial-of-service attacks • Upload malicious code or viruses • Scrap data beyond authorized use • Resell access without authorization
15. Service Modifications and Availability
15.1 Service Changes 360 Technologies may:
• Modify, update, or discontinue features • Change pricing for new subscriptions • Update user interfaces and workflows • Modify AI behavior or responses • Add new integrations or remove existing ones • Change technical specifications • Adjust rate limits or usage tiers • Perform maintenance (with notice when possible) 15.2 No Liability for Changes We are not liable for:
• Service modifications or discontinuations • Loss resulting from feature changes • Changes to AI capabilities or behavior • Scheduled or emergency maintenance • Service interruptions or downtime
15.3 Service Availability • We do NOT guarantee uninterrupted service • We do NOT guarantee specific uptime percentages • We do NOT guarantee zero downtime • We strive for high availability but cannot promise perfection
16. Termination and Suspension
16.1 Termination by You • You may cancel your Hi360x subscription at any time • No penalties for cancellation • Your data will be deleted within 30 days of cancellation 16.2 Suspension or Termination by Us 360 Technologies may suspend or terminate your account if you:
• Violate these Terms • Violate applicable laws or regulations • Engage in fraud or illegal activity • Threaten platform security • Fail to pay invoices • Use Hi360x for prohibited purposes • Violate regulatory requirements • Pose risk to other users or our business
16.3 Effect of Termination • Your access to Hi360x ceases immediately • You have 30 days to export your data • After 30 days, all data is permanently deleted • You remain liable for all outstanding charges • Sections on liability, indemnification, and compliance survive
17. Governing Law and Dispute Resolution
17.1 Governing Law These Terms are governed by Florida state law, without regard to conflict-of-law principles. 17.2 Jurisdiction All disputes shall be resolved exclusively in Broward County or Palm Beach County, Florida courts. You consent to jurisdiction and waive venue objections. 17.3 Dispute Resolution Before litigation, you agree to: • Good faith negotiation with 360 Technologies • Mediation if negotiation fails (cost split equally) • Arbitration if mediation fails (if both parties agree)
18. Changes to These Terms
18.1 Updates • 360 Technologies may update these Terms periodically • We will revise the “Last Updated” date • Material changes will be communicated 30 days in advance • Continued use constitutes acceptance of changes 18.2 Your Options • If you disagree with changes, you may cancel during the notice period • Cancellation after changes take effect implies acceptance
19. Contact and Support
For Hi360x-related matters, contact:
360 Technologies USA LLC Email: info@360techusa.com Website: https://360techusa.com Hi360x Product: https://hi360x.us For Security Issues: Email: info@360techusa.com (Subject: “SECURITY INCIDENT”) Target Response: 24 hours For Data Requests: Email: info@360techusa.com (Subject: “DATA REQUEST”) Target Response: 30 business days
20. Related Policies and Documents
These Hi360x Terms should be read in conjunction with:
• 360 Technologies Master Terms and Conditions: https://360techusa.com/terms/ • Hi360x Privacy Policy: [Add URL] • 360 Technologies Privacy Policy: https://360techusa.com/privacy-policy/ • 360 Technologies Security Policy: https://360techusa.com/security/ • CCPA/CPRA Notice: https://360techusa.com/ccpa-cpra/ In the event of conflict between these Hi360x Terms and other documents, these Hi360x Terms control for Hi360x usage.
© 2026 360 Technologies USA LLC. All rights reserved.
Hi360x Terms and Conditions Last Updated: September 2026 Version 1.0