Enterprise-grade capabilities for collaborative automation

Discover the technical engine behind Hi360X. Built to unify the power of autonomous Artificial Intelligence with the tactical precision of your human team in a single integrated platform.

Smart Synergy

A single dashboard for your AI and human team

Autonomous agents and your operational staff no longer work in silos. Hi360X manages your team’s real-time presence to automatically balance workloads

Uninterrupted Warm Transfer

The AI knows exactly when to hand over control

If a customer requests a specialist or the AI detects a complex scenario, dynamic routing triggers. In voice calls, the system spawns a three-party conference call, and the AI quietly exits once the human takes over

Voice Warm Transfer

Smooth three-way phone connection without dropping the call

Messaging Human Mode

The chat instantly reroutes to your team's Human-Hub

Efficient Selection Algorithm

Automatic assignment to the available agent with the lowest workload.
Multichannel Voice Processing

Full-Duplex Transcription & Synthesis

Need help or have a question? Our live chat feature lets connect with us instantly—anytime, anywhere. Whether you’re on a desktop tablet, or mobile device, our team is just a message away.

this is Hi360x

Connect Every Channel, Automate Every Workflow

Twilio Voice Infrastructure

Automated inbound and outbound calls in real-time with global telecom stability.

WhatsApp

Direct Meta Graph API integration to centrally process text, audio, and rich media.

TikTok Integration (Coming Soon)

Get ready to automate interactions from your fastest-growing channel directly into your hub.

Instagram

Direct Meta Graph API integration to centrally process text, audio, and rich media.

Embedded Web Chat Widget

Secure widget for your website featuring visitor metadata tracking and token-protected sessions

Secure Corporate RAG

Semantic vectorized search in ChromaDB. Your AI responds exclusively using your authorized manuals and PDFs
Infrastructure & Architecture

Built to Scale with Enterprise-Grade Performance & Security

Explore the technical engine powering every interaction: from real-time relational databases and encrypted cloud storage to AI-driven post-conversation analytics

Secure storage of teams, sessions, and message history structured via ORM for maximum execution speed

Automatic sentiment analysis and success rate scoring driven by GPT immediately after closing any session

Real-time job queues that inject client context prior to dialing to optimize conversion rates.

Dispatch conversational and campaign events to your own endpoints with up to 10 automatic retries.

All media and images received are safeguarded in encrypted clouds utilizing time-limited signed URLs